LYON, France & MIDDLETON, Wis.–(BUSINESS WIRE)–Esker, a global cloud platform and leader in AI-powered process automation solutions for finance and customer service functions, today announced that Suntory Beverage & Food Spain is automating its order management processes and customer service with Esker. One of the world’s leading beverage companies, known for its soft drink brands such as Schweppes®The Casera®TriNa® and sunny delight®turned to Esker to reduce manual processing and associated errors, and achieve a more efficient and responsive supply chain for its distribution model.
Esker’s order management solution uses machine learning technology to address the most repetitive and low-value areas of order processing through a secure, centralized cloud platform. Esker Synergy AI automatically “learns” how to manage customer orders, while continuously improving its understanding of data over time to become increasingly accurate and efficient with the goal of completely contactless processing.
Using Esker’s automated order management, Suntory’s customer service department saved 3,400 hours of administrative time in just one year, significantly reduced errors, and gained visibility into the entire process.
In addition to improving the customer journey and experience, it was important for Suntory to align its digital transformation with its environmental policy and its “Growing for Good” vision: the more the company grows, the more the positive impact that it can have on society and the environment is important. . Esker has enabled Suntory to reduce its carbon footprint, use less paper and consumables, and provide a better working environment for its employees.
“Esker has helped us improve our ordering process and saved us time by integrating orders into our SAP® system. With more time available, the team can focus on tasks that deliver greater value to our customers,” said Isabel Carrascosa, Logistics Manager and Esker Implementation Project Manager at Suntory Beverage & Food Spain. . “We also reduced the complexity of managing 3,500 monthly orders and reduced the amount of customer deductions.”
Esker’s cloud platform allows the team to work remotely and maintain business continuity. Sudden spikes in order volumes are easily shared and managed among team members, even those working from home. This was especially critical during the COVID-19 pandemic, when the company transitioned to remote working within days. Employee collaboration was able to continue uninterrupted and the order management process remained transparent to customers and the entire supply chain.
“Teamwork is the key to everything. With Esker, our customer service has evolved into a European benchmark within the company,” said Carrascosa. “Esker’s Agile methodology for implementing solutions has improved cooperation between teams and the results have exceeded our expectations.
About Suntory Beverage & Food Spain
Suntory Beverage & Food Spain is part of Suntory Beverage & Food Europe (SBFE), the European subsidiary of the Japanese group Suntory, one of the world’s leading beverage companies. Everything he does stems from his Mizu To Ikiru promise (to live with water) and his commitment to protecting the resource so essential to life. Suntory seeks to create unique, pleasant and healthy consumer experiences through the manufacture, marketing and distribution of leading brands in Spain such as: Schweppes®The Casera®TriNa® and sunny delight®. Its Growing for Good vision is based on the spirit of the company’s founder, Shinjiro Torii, to give back to society: “The more we grow, the more we can have a positive impact on consumers, nature, the environment and our employees.”
Esker is a global cloud platform designed to unlock strategic value for finance and customer service professionals, and strengthen business collaboration by automating the cash conversion cycle. Esker’s solutions integrate technologies such as Artificial Intelligence (AI) to increase productivity, improve visibility, reduce fraud risk and improve collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia-Pacific with global headquarters in Lyon, France, and US headquarters in Madison, Wisconsin. For more information about Esker and its solutions, visit www.esker.com. Follow Esker on LinkedIn and join the conversation on the Esker blog at blog.esker.com.