On-time delivery and optimal production require an efficient order management system. From initial order request to fulfillment, order management for CSK The GIW slurry pump product line follows a clearly defined and highly coordinated process.
The effective planning and direction of the command management system is comparable to the planning and direction of an air traffic controller. It’s a sophisticated dance of managing incoming orders, stock transfers, and expedited requests, while coordinating pump construction, delivery documentation, and service center support. Here’s an overview of how the process works. The streamlined order management process is led by Tammy Hubert.
Orders are received through three distribution channels: the Project Management Team for new pump orders, the Customer Service Team for spare parts orders, and the Service Team for service orders. New orders are dated with a confirmed lead time that order management is committed to fulfilling the customer’s order. This date is used to measure and validate on-time delivery.
Orders are then assigned a spot on the bottle calendar based on delivery dates and anticipated demand. The bottle schedule marks the first stage of manufacturing. The lead planner assigns orders on the schedule, signaling the foundry that it’s time to start producing a part. There are four demand value streams that influence their placement on the vial schedule: sales orders, order reservations, forecasts, and safety stock. With this system in place, orders are scheduled to be fulfilled efficiently and reliably.
Orders for production-ready slurry pumps are starting at one of three foundries located in Grovetown and Thomson, Georgia. Each foundry can cast up to 70,000 kg and has a casting range of 45 kg to 27,000 kg. KSB’s tinplate alloy is abrasion and corrosion resistant, and undergoes heat treatment and cryogenic processes for improved resistance to wear, corrosion and mechanical strength.
For precision machining, there are two dozen computer numerical control (CNC) machines and five manual machines that operate continuously. The latest CNC setup reduces setup on large hulls by 50% with its multi-axis head. Such machines allow narrow margins, which leads to higher quality products.
Once machining is complete, the parts are painted and assembled on site. Then all that remains is to deliver the pump.
When production is complete, order management hands the product over to the shipping team to fulfill the customer’s order. This process involves several steps, including selecting the product, packaging it, creating the necessary shipping documents, and contacting freight forwarders. These steps ensure that the right order arrives at the right place before the delivery time. Proper shipping is critical to successful on-time delivery.
Many efforts have been made to streamline the order management process for slurry pumps, and the results are worth it. The increased operational efficiency certainly helped, but it was the dedicated team members who drove the improvements.
To learn more, visit www.ksb.com/en-us.